1. Brief overview of the privacy policy.


This Privacy Policy outlines our commitment to safeguarding the personal information of our users. We recognize the trust you place in us when sharing your personal data. This document explains how we collect, use, disclose, and protect the personal information gathered through our social marketplace. It covers details regarding the types of information we collect (such as user names, contact details, and transaction history), the methods of collection (direct user input, cookies, etc.), and the purposes for which we use this information (service provision, communication, enhancement of user experience). Our policy also describes your rights regarding your data, including access, correction, and deletion, ensuring transparency and control over your personal information.


  1. Importance of user privacy.


User privacy is fundamental in building trust and ensuring a secure and positive experience on our platform. In an era where personal data can be easily misused, we prioritize the protection of our users’ information. Respecting user privacy means not only adhering to legal requirements but also fostering a relationship based on respect and integrity with our users. By implementing robust privacy practices, we aim to create a safe environment where users feel confident to engage, share, and transact. Protecting user privacy helps in preventing unauthorized access to personal information, reducing the risk of data breaches, and maintaining the confidentiality and integrity of user data. Ultimately, prioritizing user privacy is essential for the long-term success and credibility of our social marketplace.



Information Collection


  1. Personal Information: Name, contact details, payment information.


We collect personal information that our users voluntarily provide to us. This includes, but is not limited to, name, contact details (such as email address and phone number), and payment information necessary for transactions on the platform.


There are two more categories this information can be categorised as follows,


  1. Non-Personal Information: Browsing data, usage statistics.


  1. Automatically Collected Information: Cookies, log data.


We don’t collect any information which can be categorised into the above two categories.



  1. Methods of collection (directly from users, cookies, third-party services).

We collect personal information exclusively through direct input from our users. This focused approach to data collection ensures that all personal information we gather is provided by the users themselves, aligning with our commitment to transparency and user privacy.



Use of Information


How the collected information is used (service provision, communication, improvement).


  1. Service Provision


  1. Account Management: We use the personal information provided by our users to create and manage their accounts on ‘’. This includes facilitating user log-in, maintaining user profiles, and ensuring a personalized and efficient user experience.


  1. Transaction Processing: Personal information is essential for processing and completing transactions made on our platform. This includes order processing, payment handling, and providing the necessary customer support related to transactions.


  1. Customer Service: User information aids in offering efficient customer support. It enables us to respond promptly to user inquiries, provide assistance with service issues, and resolve any complaints or concerns.


  1. Communication


  1. Updates and Announcements: We may use contact details to inform users about important updates related to our services, changes to our terms, conditions, and policies, or other administrative information.


  1. Marketing and Promotional Activities: With user consent, we may use personal information to send newsletters, offers, promotions, and other marketing communications that we believe may be of interest to our users.


  1. User Engagement: We may contact users to participate in surveys or provide feedback, which helps us to understand user preferences and enhance user satisfaction with our platform.


  1. Improvement


  1. Platform Enhancement: The information collected helps us in improving the functionality and user experience of our marketplace. This includes analysing how our services are used, which aids in the development of new features and offerings.


  1. Performance Optimization: We use user data to monitor and analyse the performance of our platform, which helps in identifying areas for improvement and ensuring a smooth and efficient user experience.



  1. Security and Fraud Prevention: Ensuring the security of our platform is paramount. We use the collected information to protect against fraud, identify and fix vulnerabilities, and ensure compliance with legal and regulatory requirements.


  1. Data Usage Compliance


  1. Legal Compliance: All use of personal information is conducted in compliance with applicable privacy laws and regulations. We are committed to using user data responsibly and ethically.


Sharing of Information

Circumstances under which information might be shared (with partners, for legal reasons).

  1. Sharing Information with Partners:We may share your information with trusted partners who provide services that enhance your experience on our platform. This includes vendors, advertising partners, and service providers. We share only necessary information, under strict confidentiality agreements, and your consent will be obtained where required by law.
  2. Legal and Compliance Reasons:In certain situations, we may be required to disclose information in response to legal requests (such as court orders or subpoenas). We also reserve the right to share your information to ensure the safety and security of our platform, comply with regulatory requirements, and prevent illegal activities.
  3. User-Controlled Sharing:Our platform enables you to control the sharing of your information. Through your account settings, you can manage your privacy preferences and determine the extent of information sharing.
  4. Data Aggregation and Anonymization:We may share aggregated or anonymized data that does not personally identify you. This data helps us improve our services and may be used for analytics or market research.
  5. Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets. We will notify you of any such dealings and outline your rights under these circumstances.
  6. International Data Transfers:Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We ensure that appropriate safeguards are in place for such transfers.
  7. User Communication and Support:If you contact our customer support, we may share your information within our organization to address your queries effectively.
  8. Updates to the Policy:We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Effective Date” at the top.


Data Security


Measures taken to protect user data.


  1. Data Encryption: We use industry-standard encryption technologies when transferring and receiving user data exchanged with our site. This includes SSL/TLS encryption for data in transit and encryption-at-rest for sensitive data stored on our servers.


  1. Secure Data Storage: All user data is stored in secure, access-controlled environments. We utilize reputable cloud service providers with robust security measures for data storage and backup.


  1. Regular Security Audits: Our platform undergoes regular security audits conducted by independent and certified security experts to ensure that our security practices meet high standards.


  1. Access Control: Access to user data is strictly limited to authorized personnel. Employees with access to user data are required to undergo security training and adhere to strict confidentiality agreements.


  1. Secure Development Practices: We follow secure coding practices and conduct regular vulnerability assessments and penetration testing to identify and address potential security threats.


  1. Incident Response Plan: In the event of a data breach, we have an incident response plan in place to quickly address and mitigate any potential harm. We will notify affected users and relevant authorities as required by law.


  1. User Responsibility: We encourage users to take proactive steps in protecting their accounts, such as using strong, unique passwords and enabling two-factor authentication (if available).


  1. Third-Party Services: Where third-party services are integrated into our platform, we ensure they adhere to comparable security standards. However, this policy does not cover their practices.


User Rights and Choices


User rights regarding their data (access, correction, deletion).

  1. Right to Access:

Access to Your Data: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

How to Request: To access your data, please contact us at [Contact Information]. We will respond to your request within [specify timeframe, e.g., 30 days].


  1. Right to Correction:

Correction of Inaccurate Data: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request its correction.

How to Request: You can correct your data directly through your user account settings or by contacting us at [Contact Information].


  1. Right to Deletion:

Deletion of Your Data: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where consent is the basis of processing).

Exceptions: There may be circumstances where we are legally required to retain your data, in which case we will inform you of these reasons.

How to Request: To request deletion of your data, please contact us at [Contact Information].


  1. Automated Decision Making and Profiling:

You have the right to be informed about and to request human intervention or challenge decisions based solely on automated processing, including profiling, that affects you significantly.


  1. Right to Withdraw Consent:

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.


  1. Exercising Your Rights:

Verification of Identity: For security purposes, we may need to verify your identity before processing your request.

No Fee Usually Required: You will not have to pay a fee to access your personal data or exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.


  1. Complaints:

If you have any concerns about how we handle your personal data, please contact us. You also have the right to lodge a complaint with a data protection authority.


International Data Transfers


Details about data transfer across borders, if applicable.

While our operations are based in India, in order to provide you with the best possible service, we utilize servers and engage with software service providers located outside of India. This policy outlines how we handle international data transfers to ensure the protection of your personal data.


  1. Nature of International Data Transfers:


Our servers are hosted in [specify countries or regions, if applicable], and we partner with software service providers based in [specify countries or regions, if applicable]. This global infrastructure is essential to maintain our high service standards.

  1. Compliance with Indian Data Protection Laws:


We adhere to the principles and regulations set forth by Indian data protection laws. We take necessary steps to ensure that our data handling practices meet these requirements, even when data is transferred internationally.

  1. Safeguards for Data Transfers:


Data Processing Agreements: We have Data Processing Agreements in place with all our international service providers, ensuring they adhere to data protection standards that are comparable to those in India.

Security Measures: Robust security measures, including encryption and access controls, are implemented to protect your data during transfer and when stored on foreign servers.

  1. Purposes of Data Transfer:


These international transfers are necessary for data storage, processing, and for providing you with access to our services. They enable us to offer you a reliable, efficient, and secure experience on our platform.

  1. User Consent and Rights:


By using our services, you consent to the transfer of your data as described in this policy.

You retain the right to access, correct, or request deletion of your personal data. For any requests or questions regarding your data, please contact us using the details provided below.


Children’s Privacy


Policy regarding children’s data, adherence to relevant laws like COPPA.


Changes to Privacy Policy


How changes to the policy will be communicated.


Contact Information


How users can contact you for privacy-related queries.